Remote HandsFAQ
Answers to the most common questions about Remote Hands, Smart Hands and Silicon Valley data center support.
What Is Remote Hands?
Remote Hands services provide on-site assistance inside data centers when customers cannot be physically present. Typical tasks include hardware installation, troubleshooting, cable management and equipment replacement.
What Is Smart Hands?
Smart Hands refers to more advanced technical support performed by experienced engineers, including diagnostics, network verification, hardware configuration and deployment assistance.
How Fast Can You Respond?
For emergency requests, our average response time is approximately 30 minutes within our Silicon Valley coverage area.
Which Data Centers Do You Support?
We support facilities throughout San Jose, Santa Clara, Sunnyvale and Milpitas, including major colocation providers and enterprise facilities.
Do You Provide Receiving & Shipping?
Yes. We can receive equipment, inspect shipments, photograph contents, inventory assets and coordinate outbound shipping.
Can You Install GPU Servers?
Yes. We provide rack installation, cabling verification, deployment assistance and hardware replacement for GPU and AI infrastructure.
Do You Offer Emergency Support?
Yes. 24/7 emergency remote hands support is available for urgent incidents and hardware failures.
Do You Support Chinese-Speaking Customers?
Yes. We provide both English and Chinese communication for international customers.